Shipping policy
Thank you for shopping at cartographcoffee.us. This Shipping Policy outlines our procedures and regulations regarding order processing, shipping, and delivery.
1. Order Processing Time
Orders are processed within 1 to 3 business days after successful payment.
Order processing takes place Monday through Friday, excluding weekends and public holidays.
Orders submitted after 4:00 PM on Friday will be processed on the following Monday.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and delivery details.
Please note that order processing time and shipping transit time are two distinct concepts.
2. Shipping Destinations
Currently, we offer shipping services to customers located in the United States and Canada.
The range of available shipping destinations may vary depending on the service coverage areas of our shipping carriers. If you are unable to select your region during checkout, it indicates that shipping services are currently unavailable for that destination.
3. Estimated Delivery Time
Estimated delivery times vary depending on the destination.
United States
Estimated Delivery Time: 7–12 business days
Canada
Estimated Delivery Time: 7–12 business days
The delivery times listed above are estimates; actual delivery times may vary due to factors such as customs clearance, weather conditions, or carrier delays.
4. Shipping Fees
Shipping fees are automatically calculated at checkout based on the shipping destination and order details.
We may occasionally offer free shipping promotions. If such a promotion is currently active, the relevant information will be prominently displayed on the checkout page.
Once an order has been shipped, paid shipping fees are non-refundable.
5. Order Tracking
After your order has shipped, you will receive a tracking number via email.
Tracking information updates may take 2 to 5 business days, depending on the carrier's processing speed.
6. Customs, Duties, and Taxes
For international orders, customs duties, taxes, or import fees may apply, depending on the regulations of the destination country or region.
Such fees are determined by the customs authorities of the destination country and are the sole responsibility of the customer.
7. Delivery Delays or Lost Packages
Although we partner with trusted logistics providers, delivery delays may still occur due to the following reasons:
Customs inspections
Adverse weather conditions
Service disruptions by logistics carriers
Seasonal peaks in demand
If your order does not arrive within the estimated timeframe, please contact our customer service team for assistance.
8. Incorrect Shipping Address
It is the customer's responsibility to provide accurate shipping information at checkout.
If an incorrect or incomplete address is provided and the order has already shipped, we may be unable to modify the shipping address.
If a package is returned due to incorrect address information, additional shipping fees may apply for reshipment.
9. Contact Us
Hangzhou Zhongka Coffee Co., Ltd.
Tel: +86 19011297001
Email: info@cartographcoffee.us
Address: Room 1800, Nancha Space Technology Entrepreneurship Park, No. 828 Yingfeng Road, Yingfeng Subdistrict, Xiaoshan District, Hangzhou, Zhejiang Province, China 311215